Contact support
Write to us at esim-support@computatus.com. Include your order number and a short description of the problem, and we will get back to you.
Many questions are already answered in the FAQ. FAQ
Installation Tips
If your eSIM installation does not complete successfully, don't worry: this can occasionally happen due to network conditions. Simply restart your device, wait a few moments for your connection to stabilize, and try again. This is how the eSIM installation mechanism works on your device: it will automatically resume from where it left off, ensuring a smooth setup experience.
Important Notes Before You Use Data
Roaming must be enabled for this eSIM. At your destination, turn on Data Roaming for this eSIM profile. Keep roaming off on your primary SIM if you want to avoid home-carrier roaming charges.
First network attach can take a few minutes. After arrival, enable this eSIM line and select it for mobile data. The first network registration may need a short wait before data starts.
Important Notes
- A phone can be eSIM-capable but still blocked by carrier policy or region variant.
- Your phone should be unlocked for international eSIM usage.
- If needed, contact your carrier to confirm eSIM activation is enabled.
Frequently Asked Questions
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile data plan without having to use a physical SIM card. It is built into your device and can be remotely provisioned.
What services does ComputatusESim provide?
ComputatusESim provides global digital connectivity by offering data eSIM profiles sourced from trusted wholesale providers. You can purchase and activate eSIMs directly through our platform for travel, business, or backup connectivity.
Which devices are compatible with eSIM?
eSIM is supported by many modern smartphones, tablets, and laptops. Common compatible devices include:
- iPhone XR or later
- Google Pixel 3 or later
- Samsung Galaxy S20 or later
- iPad Pro (3rd gen or later)
- Many newer Windows laptops
Note: Your device must be unlocked and support eSIM functionality. Please check with your device manufacturer for confirmation.
How do I activate my eSIM?
You can activate by following automatic provisioning for iOS devices or manual QR code scanning.
- After purchase, you’ll receive a QR code and instructions by email.
- Open your device’s cellular settings.
- Choose “Add eSIM” or “Use QR Code.”
- Scan the QR code and follow on-screen prompts.
- The profile will install and activate within minutes.
If you have trouble, our support team is here to help.