Frequently asked questions

An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile data plan without having to use a physical SIM card. It is built into your device and can be remotely provisioned.

ComputatusESim provides global digital connectivity by offering data eSIM profiles sourced from trusted wholesale providers. You can purchase and activate eSIMs directly through our platform for travel, business, or backup connectivity.

eSIM is supported by many modern smartphones, tablets, and laptops. Common compatible devices include:

• iPhone XR or later
• Google Pixel 3 or later
• Samsung Galaxy S20 or later
• iPad Pro (3rd gen or later)
• Many newer Windows laptops

Note: Your device must be unlocked and support eSIM functionality. Please check with your device manufacturer for confirmation.

You can activate by following automatic provisioning for iOS devices or manual QR code scanning.

1. After purchase, you’ll receive a QR code and instructions by email.
2. Open your device’s cellular settings.
3. Choose “Add eSIM” or “Use QR Code.”
4. Scan the QR code and follow on-screen prompts.
5. The profile will install and activate within minutes.

If you have trouble, our support team is here to help.

Yes. Most eSIM-compatible devices support dual SIM, allowing you to use your physical SIM and eSIM at the same time. You can choose which SIM handles data, calls, and messages.

Yes. Most of our eSIMs are prepaid data packages and are valid for a specific duration (e.g., 7, 30, 90 days) or until the data runs out. You can purchase new profiles as needed.

No. Our eSIMs are for data-only connectivity unless specifically stated otherwise. You can still make calls using VoIP services like WhatsApp, Skype, FaceTime, or similar.

ComputatusESim eSIMs cover over 150 countries worldwide, including:

• United States
• United Kingdom
• Europe (EU/EEA)
• Middle East
• Asia
• Africa
• Oceania

Please check the coverage map on our website or product page before purchasing.

Speed depends on local network conditions, the country you are in, and the wholesaler's partnerships. Most destinations support 4G/LTE, and in some cases 5G, where available.

Once an eSIM is delivered or activated, it is non-refundable. However, if you experience a technical issue caused by us and not your device or environment, please reach out: we may offer a resolution or credit at our discretion.

Yes. We follow strict data protection practices and comply with applicable privacy laws. See our Privacy Policy for full details.

ComputatusESim eSIMs are data-only, so they do not come with a phone number. Your original number will remain on your physical SIM.

You can reach our support team at:

• Email: esim-support@computatus.com

Yes. ComputatusESim complies with all applicable telecommunications regulations and cooperates with relevant authorities in all jurisdictions where we operate.