Return Policy

At Computatus, we strive to ensure our customers are satisfied with their eSIM purchases. If you encounter any issues with your eSIM, please review our return policy below.

Eligibility for Returns

To be eligible for a return, you must meet the following criteria:

1. The eSIM must be unused and in its original condition.
2. The return request must be initiated within 7 days of purchase.
3. Proof of purchase is required.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at esim-support@computatus.com.
2. Provide your order number and a brief description of the issue.
3. Our team will guide you through the return process.

Refund Process

Once we receive your returned eSIM, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days.

Exchanges

If you need to exchange your eSIM for a different plan or product, please contact our customer support team for assistance.

Contact Us

If you have any questions about our return policy, please contact us at esim-support@computatus.com.