Privacy Policy

Effective Date: 01/07/2025
Company: ComputatusESim Ltd. (“ComputatusESim,” “we,” “us,” or “our”)

ComputatusESim is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services, websites, mobile applications, and communicate with us.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal data:

a. Information You Provide

• Name
• Email address
• Billing address
• Payment details (processed securely by third-party providers)
• Device information (e.g., device model, IMEI, operating system)
• Communication records (emails, support chats)

b. Information We Automatically Collect

• IP address
• Geolocation (for network provisioning)
• Device identifiers
• Usage data (e.g., time connected, data used)

2. How We Use Your Information

We use your personal data to:

• Provide and activate eSIM services
• Verify device compatibility and ensure correct provisioning
• Process payments and manage transactions
• Respond to customer inquiries and provide support
• Detect and prevent fraud or misuse
• Comply with legal obligations and cooperate with authorities
• Improve our services and user experience

3. Legal Bases for Processing (UK GDPR)

We process your data based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (e.g., fraud prevention, service improvement)
• Your consent (where applicable)

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Trusted third-party service providers (e.g., payment processors, SMS/email platforms)
• Network operators and eSIM wholesalers (only as needed to deliver services)
• Regulatory authorities or law enforcement (when required by law)
• Legal or professional advisors (to protect our rights or comply with obligations)

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

6. International Transfers

Some of our service providers may process data outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place (e.g., standard contractual clauses or adequacy decisions).

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to data processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact us at esim-support@computatus.com.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including encryption, secure storage, and access controls.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website and apps to:

• Analyze traffic and usage
• Remember user preferences
• Improve service performance

You can control cookie settings through your browser.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date and, where appropriate, through email or service notifications.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

• Email: esim-support@computatus.com
• Address: ComputatusESim

ComputatusESim Ltd. respects your privacy and is committed to being transparent, secure, and compliant with applicable data protection laws.